Frequently Asked Questions

Have a question? We're here to help!

How do I fill my mist diffuser?

Each Sensum diffuser comes with a handy measuring jug to fill its water tank to just the right level. 

Are the mist diffusers plug or battery operated?

Sensum diffusers come with a white plug and slim, white cord.

How many different mood lights are there on the mist diffusers? 

There are 6 different colours and a brighter or more muted shade for each colour.

How many different timer settings are there for the mist diffusers? 

You can easily set your Sensum diffuser to release one, three or six hours of scented mist.

What delivery courier do you use?

DPD is known for their efficiency and reliability as a delivery partner. Their tracking system allows for detailed updates on the status of your delivery, including a one hour delivery window. This, along with a low percentage of damages or missing parcels, makes DPD a strong choice for our delivery services.

What payment options do you offer?

We offer a wide range of payment options - accepting all major cards and you can now Pay in 3 or in 30 days with Klarna - see more details at the checkout.